Comparison
Looking for a Userback alternative? Here is the honest version.
- Userback
- Per seat, tiered by features
- UserWants
- One plan, no per-seat charge
What they are
Userback in one sentence
Straight answer
Where each one wins
Pick Userback for
Session replay and video
They record the session leading up to the report and let reporters narrate over video. UserWants has neither — a still of the viewport is all it captures.
Surveys and a public feature portal
NPS, microsurveys and a portal where users vote on requests. UserWants collects requests but has no public board and no voting.
Their own MCP server
Userback ships MCP access to feedback data too, so this is not a difference you would be switching for.
Pick UserWants for
One price for the whole team
Userback bills per seat and gates features by tier. Here the team size and the project count do not move the bill, and nothing is metered.
Every bug report carries a stack trace
Up to 10 uncaught errors and unhandled rejections with their frames, collected from page load rather than from when the reporter hit record.
Nothing to configure to get the evidence
No instrumentation, no SDK and no recording step — one script tag and the diagnostics are already attached to the first report.
Side by side
Feature comparison
| Feature | UserWants | Userback |
|---|---|---|
| Install | One script tag | Script tag or SDK |
| Session replay | No | Yes |
| Video feedback | No | Yes |
| Annotation tools | No | Yes |
| JavaScript errors + stack traces | Up to 10, automatic | Console capture |
| Steps before the report | Last 50, automatic | Session replay |
| Surveys / NPS | No | Yes |
| Public feature board with voting | No | Yes |
| MCP for coding agents | Yes, OAuth, 3 tools | Yes |
| Pricing | Flat, unmetered | Per seat, tiered |
Verdict
Which one to pick
Userback is the more complete product and it would be dishonest to pretend otherwise — session replay, video, surveys and a voting portal are all things UserWants does not have and is not building. The case for switching is narrow and specific: you wanted bug reports with real evidence, you are paying per seat for ten features to get one, and nobody on your team has opened the replay tab in a month.
UserWants is for
Small teams who want the evidence, not the platform
Userback is for
Product teams using replay, surveys and a voting portal together
FAQ
Before you switch
- Is there a Userback alternative with flat pricing?
- UserWants is one plan with no per-seat charge and unlimited projects, widgets and reports. If your Userback bill grew because the team grew rather than because usage grew, that is the difference. You do lose session replay and surveys in the trade.
- Does UserWants have session replay?
- No, and it is not planned. A bug report carries a still screenshot of the viewport, up to 10 JavaScript errors with stack frames, and the last 50 clicks and page changes as text. If watching the session back is how your team debugs, stay with Userback.
- Both have MCP — what is different?
- Scope. Userback exposes feedback data to agents as one feature of a large platform. UserWants was built around it: three tools, OAuth that maps to your project role, and reports formatted for an agent to act on rather than for a human to skim.
Try it beside Userback.
Paste the tag on the same site and run both for a sprint. The reports arrive in parallel and nothing about your current setup changes.