Comparison
Looking for a Gleap alternative? Here is the honest version.
- Gleap
- Tiered by features and volume
- UserWants
- One plan, unlimited projects
What they are
Gleap in one sentence
Straight answer
Where each one wins
Pick Gleap for
Live chat and an AI support bot
Gleap answers your users in the widget. UserWants collects a report and replies by email when the status changes — there is no conversation.
Surveys, changelog and a voting board
A whole product-communication suite. UserWants has an inbox with five statuses and nothing else.
Native mobile SDKs
Gleap ships iOS, Android and Flutter SDKs. UserWants is a web script tag only.
Pick UserWants for
One widget doing one job
A support bot, a changelog and a survey engine are things you configure, staff and maintain. If you only wanted the bug reports, all of that is weight.
Stack traces without an SDK
No package, no build step and nothing in your bundle — the browser fetches one file after your page loads, and the diagnostics are already attached.
Reports built to be read by an agent
The MCP server hands Claude Code or Cursor the whole report and lets it set the status when the fix ships.
Side by side
Feature comparison
| Feature | UserWants | Gleap |
|---|---|---|
| Install | One script tag | Script tag or SDK |
| Live chat | No | Yes |
| AI support bot | No | Yes |
| Mobile SDKs | No | iOS, Android, Flutter |
| JavaScript errors + stack traces | Up to 10, automatic | Yes |
| Steps before the report | Last 50, automatic | Yes |
| Surveys and changelog | No | Yes |
| Public voting board | No | Yes |
| MCP for coding agents | Yes, OAuth, 3 tools | No |
| Pricing | Flat, unmetered | Tiered |
Verdict
Which one to pick
Gleap is a suite and UserWants is a tool, so the question is whether you want the other nine things. If you are a support-led team who would genuinely use the chat, the bot and the changelog, Gleap consolidates vendors and that is worth real money. If the bug reports were the reason you signed up and the rest sits unconfigured, you are paying rent on features you do not run.
UserWants is for
Developer-led teams who want bug reports and nothing else
Gleap is for
Support-led teams consolidating chat, surveys and changelog
FAQ
Before you switch
- Does UserWants have live chat like Gleap?
- No. Reports arrive in an inbox, and when you move one through the five statuses the person who sent it gets an email. There is no chat, no bot and no real-time conversation with the reporter — the loop closes by email or not at all.
- Can I use it in a mobile app?
- Not natively. UserWants is a browser script tag, so it works in a mobile web view but there is no iOS, Android or Flutter SDK. Gleap has all three, and for a native app that difference is decisive.
- Is UserWants cheaper than Gleap?
- It is flat rather than tiered: one plan, unlimited projects, widgets and reports, no per-seat charge and nothing metered. Whether that is cheaper depends on your Gleap tier, but it does not change as you grow.
Try it beside Gleap.
Paste the tag on the same site and run both for a sprint. The reports arrive in parallel and nothing about your current setup changes.